Laser Technology Inc
Contact UsCustomer ServiceLatest NewsLTI PartnersRegister/Login

Frequently Asked Questions

  
  

Impulse 200

 
 
Why is the data not being automatically downloaded from the laser to my data collector?
  

MapStar Angle Encoder

 
How do I change the power conservation interval?
  

Software Solutions (QuickMap 3D, MapSmart, Face Profiler, Worksite, Measure, CORe, Speed Capture, T&D Pro, Log Deck)

 
How do I reconnect to my laser when I’m having trouble connecting to an app?
 
How do I install the program on my Windows Mobile device?
 
How do I install the app on my iOS or Android device?
 
How do I print reports using a wireless printer?
 
How do I transfer files from my Windows Mobile device?
 
How do I transfer files from my iOS or Android device?
  

TruCAM

 
How can I change the Power OFF intervals on my unit?
 
What should I do after changing the Time Zone to ensure it updates properly?
 
I have my TruCAM in the Speed Mode but it seems I have limited range. What should I check?
 
My TruCAM unit is in Speed Mode and I am capturing speeds but it does not seem to be saved to the SD card when I check my files?
  

TruCAM II/ TruVISION

 
I have plugged my battery in to charge and the LED Charge Indicator does not illuminate when the Charging Cable is plugged in?
 
The unit is not responding properly to taps and double taps.
 
I changed the time zone on the System Setup screen, but the Date & Time was not updated.
 
On the Device Information screen, the Last Alignment Check displays an incorrect date.
 
The various Power OFF intervals are inconvenient, either too short or too long.
 
I want to increase the on-time of the GPS.
 
Difficult to see the LCD Touch Screen.
 
The in-scope aiming reticle is not visible.
 
The images I am taking with the unit are not in focus
 
Shutter speed is another consideration for good quality images. The shutter speed is the length of time that the shutter remains open as the image is captured. The current shutter speed is displayed in the Icon Bar at the top of the LCD touch screen.
 
After a short period of use it seems like my SD card gets filled up extremely quickly.
  

TruPoint 300

 
How many zoom levels does the TruPoint 300 have?
 
Can I take photos with the TruPoint 300 and what is the resolution?
 
How can I download my photos from the TruPoint 300 to a computer?
 
Can the brightness in the digital Pointfinder be adjusted?
 
Why is the laser dot on short distances not centered to the crosshair respectively jumps from the middle of the screen to the laser dot?
 
How accurate is the tilt sensor in the TruPoint 300?
 
What units of tilts are integrated into the TruPoint 300?
 
What is the angular range of the tilt sensor in the TruPoint 300?
 
Can the tilt sensor of a TruPoint 300 be calibrated by the user?
 
How can I fold out the smart base on the TruPoint 300?
 
For what is the plate in the pouch good for?
 
Why can I do levelling of the TRUPOINT 300 respectively must do it for some of the functions?
 
What is the measuring accuracy using the smart base?
 
How can I increase the measuring accuracy using the TRUPOINT 300?
 
Which views do I get when using the DXF data capturing function?
 
What is the criteria for defining the axes in the DXF files?
 
When doing DXF data capturing no photo is saved, why is this the case?
 
How can I download DXF files respectively delete them on the device?
 
When measuring an angle in the room it is not 90°. How can this be?
 
Which area is measured when using the Smart Area Function?
 
Can I measure the area of a rounded room?
 
Is it possible to obtain detailed information about the measurements taken?
 
The TruPoint 300 includes functions for measuring with the picture. What is the accuracy of such measurements?
 
What accessories are recommended for the TruPoint 300?
 
What is the measuring accuracy when using the direct horizontal measuring function?
 
Can the historical storage memory of 30 values in the device be erased?
 
Can I enter a value that is constantly added / subtracted to my measured value? (Offset)
 
How do I know if the device is still measuring in the digital Pointfinder mode?
 
What does it mean when I attempt a measurement but the unit shows a number on the display versus my measured value?
 
How can I activate the keypad lock?
 
How can I deactivate the keypad lock?
 
Measuring with tripod – is there anything to consider?
 
What is measured with the height tracking?
 
How can I program my favorite (mostly used functions) on the self programmable keys?
 
What Bluetooth technology is integrated in the TruPoint 300?
 
Can I send measurement data from a TruPoint 300 to Apple mobile devices?
 
On my iOS device the keyboard is not showing up in the display once I transferred data from a TRUPOINT 300 in keyboard mode.
 
Can I send measurement data from a TruPoint 300 to Android devices?
 
Can I send measurement data from a TruPoint 300 Windows computers?
 
Can I send measurement data from a TruPoint 300 to Windows mobile, Windows RT or Blackberrys?
 
My software only supports comma as a decimal marker and not a dot. Can I change this on the TruPoint 300?
 
I need to fill out a form in the Internet or a spreadsheet and it is required to jump to the next input box with a Tab or with Enter after each measurement. Can I change this on the TruPoint 300?
 
It need to use navigation keys to move in my spreadsheet to the required input box. Can I do this remotely from my TRUPOINT 300?
 
What is the difference between text or spreadsheet mode?
 
Is it possible to transfer point data (coordinates) respectively pictures using Bluetooth® connection?
 
Which possibilities of WLAN connections are possible between TRUPOINT 300 and computer?
 
What kind of data can be transferred via WLAN connection?
 
Do I need a special software for the TRUPOINT 300 data transfer?
 
How long does it take to charge the Li-Ion battery of the TruPoint 300?
 
Is it possible to replace the Li-Ion battery of the TruPoint 300?
  

TruPulse 200

 
How do I change the measurement units?
 
What is the wireless passkey?
 
Why are my distance, height, or inclination measurements not accurate?
 
Why won’t any Distance measurements show in the display?
  

TruPulse 360

 
How can I find the declination value for my location?
 
How do I change the measurement units?
 
What is the wireless passkey?
 
Why am I getting a Fail 3 message when doing the compass (horizontal angle) calibration?
 
Why are my azimuth values not accurate?
 
Why are my distance, height, or inclination measurements not accurate?
 
Why won't any Distance measurements show in the display?
  

TruSense S200 Series

 
What data output rates does the S200 Series laser sensor operate at?
 
What advantages does the S200 have over the ULS?
 
What are the different target modes in the S200 series?
 
What communication protocols does the S200 series use?
 
What target modes are available with the S200 Series?
 
Pulse Repetition Frequency (PRF) in the S200 Series
 
What are the main differences between the ULS and the S200 Series Lasers?
 
What accessories are available for the S200 series?
  

Universal Laser Sensor (ULS)

 
What data output rates does the ULS laser sensor operate at?
 
What is the difference between the different target modes in the ULS?
 
What sets the ULS apart?
 
Pulse Repetition Frequency (PRF) in the ULS
 
What are the main differences between the ULS and the S200 Series Lasers?
 
What accessories are available for the ULS?
  

Corporate Headquarters

Laser Technology, Inc.
6912 South Quentin Street, Suite A
Centennial, Colorado 80112 USA

Operating Hours

Monday thru Friday
8:00 a.m. to 5:00 p.m.
(MST, GMT-07:00)

Phone | Fax

Toll Free: 877.696.2584
Office: 303.649.1000
Fax: 303.649.9710

Service & Training Centers

Laser Technology, Inc.
6912 South Quentin Street, Suite A
Centennial, Colorado 80112 USA

Laser Tech Ireland
Unit 4, Kildare Business Park
Melitta Road
Kildare Town, County Kildare
R51 VN88 Republic of Ireland
Phone: 00353 45 531 528

Laser Tech UK
B2 Harris Road
Warwick
Warwickshire
CV34 5JU United Kingdom
Phone: 44 1926 298686

Laser Technology, Inc. on Facebook
Share This: LinkedinFacebookTwitter
Home | About Us | Service | Contact Us | Privacy | Terms | Legal | Careers
© 2016 Laser Technology, Inc. | All rights reserved | Web Design by DSM Designs & Consulting, Inc.